WooCommerce support is just a forum where you ask a question and then wait for someone to answer. Cool thing is that most of the time other users, just like you, are going to help you before the WooCommerce staff does. However, you can’t rely on that replies, answers from other users are just advice, implement them at your own risk.
Shopify offers 24 hours a day, 7 days a week support, that’s not the end. You can contact the Shopify support via live chat, email or a phone call. Average response time in live chat if 4 minutes. You will receive an answer for email in 18 hours. A phone call will be answered instantly!